Accommodation Support

Protective Services -  02 9351 3333 or 1800 793 457 (SYD HLP) Campus Security - 24 hour emergency response - 02 9351 3333.  In the event of an emer...

Professional cleaning crews will come to your room after departure and inspections, and use commercial cleaning products to make the room as clean and hygie...

Several weeks prior to check out, if you need to dispose any bulky or large items, skip bins will be provided in your vicinity. Please refer to the image be...

Rental payments will be required for the duration of your contract. This will begin on the starting date indicated on your contract until the ending date.  ...

A guide on how to pay your rent online is linked to this article. Please note some of the credit card surcharges are out of date in the attachment. **A su...

We recommend that once you’ve made a payment, you check on the Accommodation Portal to ensure that the payment is reflected correctly.                 ...

If your rent is unpaid for 2 weeks, you will receive a breach notice email informing you that you are in violation of the Residential Agreement. This notic...

Please click on 'Forgot Password' and enter your email address. An email will be sent to you in order to reset your password. If you are still unabl...

If you have made an incorrect payment to the University via Western Union, you will need to apply for a refund.   Please fill in the attached form and sen...

If you are having financial difficulty paying rent, we may be able to offer you a payment plan. Please email your accommodation so that we can assess your s...