We recommend that once you’ve made a payment, you check on the Student Accommodation Portal to ensure that the payment is reflected correctly.
If a payment made by credit card is not reflected correctly in the portal after 2 business days, please email accommodation.info@sydney.edu.au immediately.
If a BPAY payment is not reflected correctly after 3 business days from the date of the payment, please email us with the screenshot of the payment.
If a Western Union payment is not reflected correctly after 5-7 business days from the date of the payment, please email studentpayments@westernunion.com. You will need the reference number of the payment which starts with EAU. Once you get a response from Western Union, please email accommodation.info@sydney.edu.au