Current residents

How can I pay rent in advance for the entire year or semester?
It is possible to pay in advance for a trimester(the minimum), semester, or whole year. If you would like to pay in advance, please email us at accommodati...
Wed, 25 Sep, 2024 at 10:25 AM
How to report a maintenance issue?
We require all university housing residents to report maintenance issues online via the Maintenance Request Form, which can be accessed through the S...
Tue, 24 Sep, 2024 at 3:33 PM
Are there other ways to pay rent or other fees without incurring a surcharge?
**A surcharge amount will be charged depending on the type of card used** Please check the link or the surcharge amounts.   Please note that the surch...
Tue, 24 Sep, 2024 at 3:57 PM
What to do if a rent payment is made online but it's not showing up on the rent statement?
Rental payments made through the Student Accommodation Portal may take up to 2 working days to show up on your rental account. If it has been more than 2...
Wed, 25 Sep, 2024 at 10:47 AM
What should residents do when their washing machine is not working ?
Darlington House All washing machines are serviced by Mini-Mat Laundries. Mini-Mat Laundries are very efficient and will attend to any issues in a timely...
Wed, 25 Sep, 2024 at 10:29 AM
Is parking available for residents?
There are a limited number of parking available at Darlington House. Parking permits for these areas can be purchased by current residents; please ema...
Thu, 9 Nov, 2023 at 11:46 AM
How long does it take for a Western Union bank transfer to be processed?
You should allow 7 business days for funds to be reflected in your portal account.  If you have already made the transfer but keep receiving rental reminde...
Thu, 9 Nov, 2023 at 11:44 AM
Can I have a guest or visitor stay in the accommodation ?
As per section 10 of the Residential Agreement Terms and Conditions, Residents may have a maximum of one Guest stay in their room at any given time for no l...
Wed, 25 Sep, 2024 at 10:31 AM
Can a resident replace the current furniture in the room?
As per clause 3 (b) in your residential agreement - 'The Resident acknowledges that the Room is furnished with the Furniture. The Resident may not add a...
Wed, 25 Sep, 2024 at 10:33 AM
Can I defer my accommodation offer?
Unfortunately, deferring accommodation is not possible. If you have received and accepted an offer, it is valid only for the period specified in the Residen...
Mon, 30 Sep, 2024 at 5:15 PM