Current residents

How to find a missing payment?
We recommend that once you’ve made a payment, you check on the Accommodation Portal to ensure that the payment is reflected correctly.                 ...
Wed, 25 Sep, 2024 at 11:11 AM
What happens if I fail to pay my rent on time?
If your rent is unpaid for 2 weeks, you will receive a breach notice email informing you that you are in violation of the Residential Agreement. This notic...
Wed, 25 Sep, 2024 at 11:09 AM
I forgot my password. What should I do?
Please click on 'Forgot Password' and enter your email address. An email will be sent to you in order to reset your password. If you are still unabl...
Thu, 10 Oct, 2019 at 2:13 PM
I've paid the wrong fees. What should I do to rectify this?
If you have made an incorrect payment to the University via Western Union, you will need to apply for a refund.   Please fill in the attached form and sen...
Fri, 17 Nov, 2023 at 11:10 AM
What options are available if I can't afford to pay my rent due to financial difficulties?
If you are having financial difficulty paying rent, we may be able to offer you a payment plan. Please email your accommodation so that we can assess your s...
Fri, 17 Nov, 2023 at 11:15 AM
What is the process for paying rent using Western Union?
Please click on the attached file to see the steps on how to pay rent using Western Union and credit card.  Link - Payment User Guide
Fri, 17 Nov, 2023 at 11:19 AM
Is it a requirement for students to be vaccinated to stay in our accommodation?
No, it is no longer a requirement to be vaccinated against COVID-19 in order to stay at our University-operated accommodation.
Fri, 18 Oct, 2024 at 4:20 PM
Can residents with an existing accommodation contract be nominated as a replacement for other rooms?
No, residents with an existing accommodation contract are not eligible to be considered as replacements for other rooms. As they already have an active cont...
Fri, 12 Jul, 2024 at 12:46 PM
Where can I find the Resident Handbooks for the Residences?
Abercrombie Resident Handbook Darlington House Resident Handbook Queen Mary Building Resident Handbook The Regiment Resident Handbook
Wed, 25 Sep, 2024 at 11:46 AM
Support Resources for Students
If you are a student seeking support regarding issues such as sexual misconduct, domestic/family violence, bullying/harassment, or modern slavery, the Safer...
Fri, 27 Sep, 2024 at 4:30 PM