Accommodation Support

Yes, the standard cleaning fee is a one-off fee per contract term and will be charged at the start of each new contract. The fee is a levy that contributes ...

If you have lost your accommodation card, proceed to the Reception Desk to have a new one issued. Please note that a replacement charge will apply as...

If you are locked out of your room please come to reception or call the Duty Manager for assistance on the following numbers: Queen Mary Building a...

You can request to pay your rent in advance for a minimum period of three months, a semester, or the remainder of your contract. To request an upfront pa...

All residents of University-managed accommodation should report maintenance issues through the Maintenance Request Form available in the Accommodatio...

Yes. There are alternative payment methods available for rent and other accommodation fees. For payments made before 1 October 2026, a card surcharge ma...

Rental payments made through the Accommodation Portal may take up to 2 business days to appear on your account. If it has been more than 2 business ...

If there is a maintenance issue with a washing machine or an issue with the SydPay card reader, please alert reception and lodge a maintenance request ex...

There is limited parking available at Darlington House. Parking permits for these areas can be purchased by current residents. Parking permits are sub...

Please allow up to 7 business days for a Western Union bank transfer to be processed and reflected in your accommodation portal account. If you have alr...