Current residents

How do rental payments work throughout the rental period?
Rental payments will be required for the duration of your contract. This will begin on the starting date indicated on your contract until the ending date.  ...
Fri, 17 Nov, 2023 at 10:42 AM
Is there a user guide for making online rental payments?
A guide on how to pay your rent online is linked to this article. Please note some of the credit card surcharges are out of date in the attachment. **A su...
Fri, 17 Nov, 2023 at 11:06 AM
How to find a missing payment?
We recommend that once you’ve made a payment, you check on the Student Accommodation Portal to ensure that the payment is reflected correctly.             ...
Fri, 17 Nov, 2023 at 11:07 AM
What happens if I fail to pay my rent on time?
If your rent is unpaid for 2 weeks, a suppression will be placed on your account and you will lose access to Sydney Student. If your rent is unpaid for...
Fri, 17 Nov, 2023 at 11:09 AM
I forgot my password. What should I do?
Please click on 'Forgot Password' and enter your email address. An email will be sent to you in order to reset your password. If you are still unabl...
Thu, 10 Oct, 2019 at 2:13 PM
I've paid the wrong fees. What should I do to rectify this?
If you have made an incorrect payment to the University via Western Union, you will need to apply for a refund.   Please fill in the attached form and sen...
Fri, 17 Nov, 2023 at 11:10 AM
What options are available if I can't afford to pay my rent due to financial difficulties?
If you are having financial difficulty paying rent, we may be able to offer you a payment plan. Please email your accommodation so that we can assess your s...
Fri, 17 Nov, 2023 at 11:15 AM
How can I request cancellation of my contract before it has commenced?
Please send an email to accommodation.info@sydney.edu.au to provide notice of your intent to cancel the contract.  Residents may terminate their contrac...
Thu, 28 Mar, 2024 at 12:54 PM
What is the process for paying rent using Western Union?
Please click on the attached file to see the steps on how to pay rent using Western Union and credit card.  Link - Payment User Guide
Fri, 17 Nov, 2023 at 11:19 AM
Where can I find COVID-19 information?
Fri, 17 Nov, 2023 at 11:20 AM