Current residents

Are there other ways to pay rent or other fees without incurring a surcharge?
Yes, there are options that do not incur a surcharge. This is available for rent and other administrative fees. However, surcharge-free payment options are ...
Tue, 13 Jun, 2017 at 12:47 PM
What should a student do if losing the key?
Lost keys for Terraces, Darlington House or Selle House:  All lost keys must be reported to Student Accommodation as soon as possible. Student Accommoda...
Fri, 22 Jun, 2018 at 1:36 PM
How long does it take for BPay payments to be processed?
Students need to allow 2 business days for funds to be reflected in their portal accounts. If you have already made the transfer but keep receiving rental r...
Wed, 30 Aug, 2017 at 3:25 PM
How to report a maintenance issue if something is broken?
We require all university housing residents to report maintenance issues online via the Maintenance Request Form, which can be accessed through the S...
Fri, 22 Jun, 2018 at 1:37 PM
How long does it take for Western Union bank transfers to be processed?
Students need to allow 7 business days for funds to be reflected in their portal account. If you have already made the transfer but keep receiving rental re...
Wed, 30 Aug, 2017 at 3:23 PM
What to do if a rent payment is made online but it's not showing up on the rent statement?
Rental payments made through the Student Accommodation Portal may take up to 2 working days to show up on your rental account. If it has been more than 2...
Fri, 22 Jun, 2018 at 11:46 AM
What should residents do when their washing machine is not working ?
Darlington House and Terraces All washing machines are serviced by Mini-Mat Laundries. Mini-Mat Laundries are very efficient and will attend to any issue...
Fri, 22 Jun, 2018 at 1:39 PM
Is parking available? (To be Improved)
There are a limited number of parking available at the Terraces, Selle House and Darlington House. Parking permits for these areas can be purchased by...
Fri, 22 Jun, 2018 at 9:56 AM
Transfer of deposit/bond to rent (current residents)
From 2017, Student Accommodation Services are no longer charging deposits. Those of you who had a deposit held with us have had your deposit transferred ove...
Thu, 21 Sep, 2017 at 10:53 AM
Rental Reference
Rental references are available upon request from students.  If you're a real estate agent or landlord, we are unable to provide a reference withou...
Mon, 5 Jun, 2017 at 1:58 PM