Current residents

How to find out a student's new room number?
Room allocations will be confirmed upon check in to the accommodation. If you have a specific room request such as a need for a disabled room or to be...
Fri, 22 Jun, 2018 at 1:30 PM
Does a continuing resident still need to pay the cleaning fee?
Yes, the standard cleaning fee is a one-off fee per contract term and will be charged at the start of each new contract. The fee is a levy that contributes ...
Wed, 15 May, 2019 at 11:29 AM
What is a Room Inventory?
All University Housing residents are required to complete a Room Inventory within 48 hours of checking in. Room inventory allows you to report any exis...
Tue, 8 Aug, 2017 at 11:19 AM
How to pay rent in advance for the whole year or whole semester?
It is possible to pay in advance for a whole year or semester. If you would like to pay in advance, please contact the reception/office of your residence t...
Fri, 27 Jul, 2018 at 4:17 PM
What should a student do if locked out of the room?
If you live in the Terraces, Darlington House or Selle House: If you are locked out of your room during:  Office hours (9am - 4pm, Monday to Fri...
Wed, 15 May, 2019 at 11:44 AM
How to change a student's room?
Room change requests may be accommodated if space is available, however, all room changes are handled by the individual accommodation directly.  Please n...
Fri, 22 Jun, 2018 at 1:31 PM
Are there other ways to pay rent or other fees without incurring a surcharge?
The credit card surcharge for all payments of rent and accommodation fees made with Visa or MasterCard via the online credit card payment process is 1.53 pe...
Wed, 15 May, 2019 at 11:35 AM
Lost key
Lost keys for Terraces, Darlington House or Selle House:  All lost keys must be reported to Student Accommodation (Office hours (9am - 4pm, Monday to Fr...
Wed, 15 May, 2019 at 11:37 AM
BPay payment processing time
Students need to allow 2 business days for funds to be reflected in their portal accounts. If you have already made the transfer but keep receiving rental r...
Wed, 15 May, 2019 at 11:39 AM
How to report a maintenance issue if something is broken?
We require all university housing residents to report maintenance issues online via the Maintenance Request Form, which can be accessed through the S...
Fri, 22 Jun, 2018 at 1:37 PM