Current residents

How to pay rent in advance for the whole year or whole semester?
It is possible to pay in advance for a whole year or semester. If you would like to pay in advance, please contact the reception/office of your residence t...
Mon, 12 Aug, 2019 at 2:02 PM
What should a student do if locked out of the room?
If you live in the Terraces, Darlington House or Selle House: If you are locked out of your room during:  Office hours (9am - 4pm, Monday to Fri...
Wed, 15 May, 2019 at 11:44 AM
How to change a student's room?
Room change requests may be accommodated if space is available, however, all room changes are handled by the individual accommodation directly.  Please n...
Fri, 22 Jun, 2018 at 1:31 PM
Are there other ways to pay rent or other fees without incurring a surcharge?
The credit card surcharge for all payments of rent and accommodation fees made with Visa or MasterCard via the online credit card payment process is 1.53 pe...
Wed, 15 May, 2019 at 11:35 AM
Lost key
Lost keys for Terraces, Darlington House or Selle House:  All lost keys must be reported to Student Accommodation (Office hours (9am - 4pm, Monday to Fr...
Wed, 15 May, 2019 at 11:37 AM
BPay payment processing time
Students need to allow 2 business days for funds to be reflected in their portal accounts. If you have already made the transfer but keep receiving rental r...
Wed, 15 May, 2019 at 11:39 AM
How to report a maintenance issue if something is broken?
We require all university housing residents to report maintenance issues online via the Maintenance Request Form, which can be accessed through the S...
Fri, 22 Jun, 2018 at 1:37 PM
Western Union bank transfer processing time
Students need to allow 7 business days for funds to be reflected in their portal account. If you have already made the transfer but keep receiving rental re...
Wed, 15 May, 2019 at 11:39 AM
What to do if a rent payment is made online but it's not showing up on the rent statement?
Rental payments made through the Student Accommodation Portal may take up to 2 working days to show up on your rental account. If it has been more than 2...
Fri, 22 Jun, 2018 at 11:46 AM
What should residents do when their washing machine is not working ?
Darlington House and Terraces All washing machines are serviced by Mini-Mat Laundries. Mini-Mat Laundries are very efficient and will attend to any issue...
Fri, 22 Jun, 2018 at 1:39 PM